Business Diploma Development of KPI

Question: Examine about theBusiness Diplomafor Development of KPI. Answer: Presentation Consumer loyalty is the way to make the business progress in this serious situation. The examination will distinguish the two significant worries of setting up the viable client support. The main concern is to deal with the objections of the clients and holding them by satisfying their questions and offering the significant administrations. The subsequent concern is to prepare the workers the best possible method of managing the clients. All the more explicitly, it is important to manage a failing to meet expectations worker to bring the most productive work result (Zohar 2014). The improvement of the pertinent KPI would help in settling such issues and building up the effective client care process. The investigation will likewise concentrate on the proposals that will settle such difficulties and carry more proficiency to the hierarchical functionalities. Improvement of KPI (Key Performance Indicator) The case situation is featuring is one of the exceptional clients of the organization didn't get the gadget hardware for the mining venture. Notwithstanding, the organization vowed to convey the gear inside three days while much following seven days it was not conveyed to the customer. Mary, one of the client support colleagues was a failing to meet expectations up-and-comer. She now and again carries on impolite to the clients. Truth be told, for this situation, she began contending with the customer because of misconceptions. Notwithstanding, the issues can influence the hierarchical functionalities in a critical manner. The improvement of a portion of the key execution markers is fundamental for this case situation. The major KPIs of client assistance are as per the following: Generally speaking Satisfaction Fulfillment Improvements Client Retention Net Promoter Score Change Rate Normal Resolution Time Dynamic Issues Settled Issues Worker Productivity Worker Retention/Employee Turnover Protest Escalation Rate The arrangement of KPIs tended to above are created to deal with the clients grumblings and dealing with the failing to meet expectations workers. It is important to give the consideration towards the exhibition boundary of the related staffs to bring the best result (Parmenter 2015). The further arrangement will be created to alleviate the combining issues and offer the clients noteworthy types of assistance. Improvement of the KPI Plan for Monitoring the Team Members Performance Undertaking/obligations Key results Genuine Performance By and large Satisfaction Playing out the standard consumer loyalty study Day by day for 3 months Fulfillment Improvement Improving the fulfillment by getting the progressions the business procedure and building up the imaginative thoughts (Dickson 2015). first month Client Retention Including the fulfilled clients for offering the client support. 3 months Net Promoter Score Clients would give the net score contingent upon the fulfillment level. Checking the outcome all the time for 3 months. Change Rate Change rate goes higher if the communicator from the client care group is productive enough to persuade the clients (Goetsch and Davis 2014). The improvement of the correspondence and persuading power regarding the colleagues is basic. Thusly, the preparation ought to be accommodated multi week. Normal Resolution Time The client support supplier needs to answer the questions rapidly. The brisk reaction of the specialist co-op boxes the critical effects on the clients minds. The client care supplier should be proficient enough for settling the inquiries speedily. Dynamic Issues In the event that the staffs can't reaction excessively fast, it is important to manage each issue in turn. Such a large number of issues may make disarrays. Settling each issue in turn will create certainty to manage different difficulties. The staffs need to get legitimate preparing to stand up to such circumstance. Settled Issues The staffs can investigate the past settled issues to determine information about the clients reactions (Anitha 2014). It will be useful enough in understanding the correct procedure of managing such difficulties Managing the representatives in a proper manner and imparting the past encounters to them would help in taking care of the clients in a superior way. Representative Productivity Utilization of the helpful technique for estimating the worker profitability is basic. Taking criticisms and checking the exhibition of the workers would be useful to quantify the representative efficiency. Representative Retention/Turnover On the off chance that the representatives are OK with the workplace, they will in general spotlight on their occupations and remain for longer time. The correct inspiration and preparing gives to the representatives would be useful enough in holding them for longer time. Agreeable Escalation Rate The protest heightening rate decides the fulfillment pace of the representatives (Dhar 2015). The changing requests of the clients may bring more accelerations. It is important to be a lot of responsive and make the alterations according to the requirements. Table 1: KPI Plan (Source: Created by Author) Survey for Customer Satisfaction criticism Q.1) How far are you happy with the nature of the gadget gear offered by our organization Alternatives Reaction Rate Reaction Number Absolute Respondents Profoundly Satisfied 5% 1 20 Fulfilled 15% 3 20 Nonpartisan 25% 5 20 Disappointed 35% 7 20 Profoundly Dissatisfied 20% 4 20 Table 2: Quality Satisfaction (Source: Created by Author) The got data from the reactions is demonstrating that lion's share of clients are not so much content with the nature of the administrations. It is basic for the organization to keep the consideration towards the quality boundary that will be advantageous in drawing in the clients for future. As indicated by you what are the significant regions that need upgrades? Alternatives Reaction Rate Reaction Number Absolute Respondents Correspondence 20% 4 20 Fast Response 15% 3 20 On time conveyance 35% 7 20 Quality Service 30% 6 20 Table 2: Improvement Areas (Source: Created by Author) The reactions removed in this procedure is demonstrating that lion's share of the clients settle on time conveyance of the administrations. It is basic to keep up the best possible time plan and convey the items to the clients on schedule. Consequently, the organization needs to concentrate on convenient conveyance of the administrations. Alongside the booked course of events, it is even important to maintain the attention on the reactions of the representatives, quality boundary of the administration, and the correspondence procedure. Suggestion The above investigation features the organization has been confronting the issues because of the poor treatment of the client care issues. It is basic for the organization to keep center around the presentation boundary of the related representatives who for the most part speak with the clients and persuade them to buy the administration. In this way, it is fundamental to keep center around the accompanying proposals that will help in building up the powerful client administrations. Giving the Proper Training and Development Session At the point when the representatives get the best possible direction and preparing from the administration, it gets simpler for them to deal with the clients inquiries. It is noticed that the clients requires speedy reactions and expected assistance conveyance on schedule. So as to satisfy such needs, the representatives need to get the best possible data and work techniques. It will be useful enough in settling the issues that the clients are confronting. Building up the Transparent Communication Upkeep of the straightforwardness in correspondence is basic for holding the clients just as representatives. At the point when a client orders something, it is the duty of the representatives to keep the whole data including the conveyance time. At the point when the client doesn't get the administration inside the best possible time, the workers can resolve the questions by conveying in a huge manner. Then again, the administration needs to concentrate on persuading the representatives and giving them the agreeable air to work. The foundations of the straightforward correspondence are a lot of supportive in distinguishing the requests of both the workers and the clients. Advancement of the Employees Interpersonal Skills The administration needs to give the correct direction to the workers for improving their relational abilities. According to the guidelines, the clients have the full rights to stop a grievance against the organization if the normal administrations are not gotten. Essentially, the workers ought not act discourteous to the clients in any conditions. The correct non-verbal communication and well mannered reaction would be extensive for holding the clients and the notoriety of the organization. References Anitha, J., 2014. Determinants of worker commitment and their effect on representative performance.International Journal of Productivity and Performance Management. Dhar, R.L., 2015. Administration quality and the preparation of workers: The interceding job of hierarchical commitment.Tourism Management,46, pp.419-430. Dickson, P.R., 2015. The appropriation of client assistance improvement practices.Marketing Letters,26(1), pp.1-15. Goetsch, D.L. also, Davis, S.B., 2014.Quality administration for hierarchical greatness. Upper Saddle River, NJ: pearson. Parmenter, D., 2015.Key execution markers: creating, actualizing, and utilizing winning KPIs. John Wiley Sons. Zohar, D., 2014. Wellbeing atmosphere: Conceptualization, estimation, and improvement.The Oxford handbook of hierarchical cli

HIST 1301 CRN 15107 American History to 1877 Essays - Education

HIST 1301 CRN 15107 American History to 1877 Spring 2017 TR 9:30 to 11:00 Houston Community College Southwest-West Loop Campus, Room C252 Teacher: Dr. Rogan Ellen Brunet Email: [emailprotected] Site: http://learning.hccs.edu/staff/rogan.brunet Office: C256, Phone: 7137182084 Course Description: History 1301 is an overview of United States history from Local American societies to 1877. It will concentrate on the advancement of the financial, social/social and political organizations which characterize the advancement of the cutting edge United States and its kin. In spite of the fact that this course is worked around chronicled occasions and procedures, it is considerably more than a straightforward recitation of realities. Understudies will learn and apply basic thinking and critical thinking abilities and will work with verifiable archives, maps and monetary and segment models. History 1301 is a multi week, 48 contact hour course which satisfies three hours of the state-ordered six-hour history prerequisite. Consummation of this class will likewise improve execution in perusing, composing, basic thinking, correspondence, and PC abilities. Essentials: Must be as of now enlisted or have finished ENGL 1301. Learning Outcomes: a. To make a contention using authentic proof b. The capacity to break down and decipher essential and optional source records c. The ability to break down the impact of recorded, social, political, financial, social and worldwide powers on various times of history d. To clarify the significance of sequence and how prior ideas furthermore, activities molded later occasions Understudy LEARNING OBJECTIVES Examine the Age of Exploration Clarify Colonization Distinguish the circumstances and end results of the American Revolution Clarify the beginnings and effect of servitude Examine the development of the Republic Sum up the impacts of development and advancement Clarify Nationalism and Sectionalism Talk about the Civil War Assess the impacts of Reconstruction Writings: Recommended: America, A Narrative History, v. 1, brief tenth release, George Tindall, David Shi Suggested: www.digitalhistory.uh.edu, Stephen Mintz (suggested) Required-Love and Hate in Jamestown, David A. Cost Required-His Excellency: George Washington, Joseph Ellis Buying a reading material for this class isn't required. In the event that you need a reading material for this class, my suggestion is America, A Narrative History, v1. There is likewise an online course reading accessible at www.digitalhistory.uh.edu. This course is address escalated be that as it may furthermore, perusing a course reading won't supplant address notes. Any reading material ought to be utilized as an enhancement to the data introduced every day in class. This is a working schedule and stays adaptable. If you don't mind don't hesitate to inquire questions and recall that support is significant to your evaluation in this class. The teacher claims all authority to change the prospectus at any time, with notice to the understudies. Conversation/Lecture Format Class: This class is both a standard talk position and a conversation based class. Each class period, we (really you) will talk about the composed talk doled out for that day or we will have a address. On the Course Calendar you will see that I have split our subjects by points, not by sections. This is on the grounds that I don't follow any reading material; my talks are my own. Each subject has a talk that is accessible on my LW site. I will either address on the subject or you will talk about the talk that you have perused ahead of time. Your interest in the class conversation is noted. Understudies who partake in the day's conversation get one investment point. Tests: There will be two tests in this course, a midterm and a last. Each test will comprise of twenty-five recognizable pieces of proof and one exposition and will be composed in the PC lab. An examination manual for the test will be offered preceding the test date. Every test is worth 100 pts. No understudy will be admitted to the homeroom twenty minutes after the test has started. It is expected that all understudies will take all tests at the appointed occasions, except if you make game plans to the opposite in front of the booked test time. Understudies will be required to take care of every single electronic gadget, including mobile phones, during tests. No blue book is required for your tests. If it's not too much trouble be cautioned. I would prefer not to see my own talk notes in ANY of the tests that you hand back to me. One, it considers copyright infringement. Two, this class is intended to build up YOUR basic reasoning aptitudes. In the event that you need help, in the event that you feel overpowered, on the off chance that you feel that you can't do this, come what's more, converse with me. Don't, nonetheless, spew the realities that I give you. They are to be utilized as a springboard for your own musings and conclusions. Understanding Assignments: There will be two monographs (books) that is destined to be given notwithstanding your ordinary tests.

Working as a Human Services Professional Assignment

Functioning as a Human Services Professional - Assignment Example g about the Human Services field which would help with growing instruction and abilities are as per the following: (1) by consistently informing oneself on present and future patterns in Human Services through perusing definitive sources on this field of study; (2) by going to gatherings, classes, initiative preparing and advancement under the Human Services field through the Human Service Leadership Institute (Human Services Leadership Institute, 2012); and (3) by seeking after advanced education courses or projects in Human Services (Hack College, 2015), . These open doors for learning and formative development could be accomplished by planning kept learning in one’s every day exercises. The three different ways to hold responsibility for performing quality work as the chairman/CEO of the Humanitarian Agency are as per the following: (1) through away from of jobs, obligations, and duty as the CEO/executive, as expressed in one’s set of working responsibilities and in the hierarchical structure; (2) through unequivocal arranging and advancement of approaches and systems that would outline works and specify accountabilities or expectations expected of one’s job; and (3) through utilizing assets to convey away from or objectives of execution and assessing the way these objectives have been accomplished inside specified time allotments. In like manner, as underscored by Este (2007), â€Å"the difficulties to actualizing responsibility in the human administrations could be overwhelmed with the proper arranging, authoritative duty, and resources† (p. 1). Este, S. (2007). The Challenges of Accountability in the Human Services: Performance Management in the Adult Protective Services Program of Texas. Recovered from Applied Research Projects, Texas State University-San Marcos:

The Pain of Presentation Topics for University Students

The Pain of Presentation Topics for University Students Profit is the sole motive of business. Ethics in business is only a fad. Business presentations are also employed by people to communicate about a few new reformations in business procedures. It is yet another important sector where PowerPoint presentations are widely used. Going to a debate, students have to think about their degree of education to select an appropriate topic that suits both your requirements and your level. They also participate in a formal internship or volunteer program. They prepare presentations for multiple reasons, including some basic slides for important topic so that they can review the course content quickly at the time of examination. As a rule, they find it complicated to choose a proper topic. There are a thousand of presentation tips for college students you're able to use online. If you still believe you lack the essential skills to compose an ideal informative essay, search for professional writing help online. For psychology students, in addition, there are many easy presentations topics you can find with. Regardless of this, there are lots of informative speech topics for college students to pick from. If there isn't enough info on your topic, pick a different one. Deciding on the ideal topic for a presentation, researching and writing about it's a task that lots of students find quite tough to do. You can find a lot of lists of interesting, informative speech topics on the internet. Before checking out various presentation ideas topics given below, you will need to realize that creating a powerpoint differs from writing an essay. You may also attempt exploring curious and controversial facets of a subject. The most frequently encountered difficulty is to select a debate topic for students. If you're excited about this issue, then your enthusiasm is guaranteed to come across in your presentation. Because of this, you can want to think about a few topics before settling on the one which permits you to be more descriptive and entertaining. If you're still uncertain about your presentation, keep reading to get a wide array of engaging presentation topics. There quite a few ways you are able to keep presentation entertaining and persuasive. Irrespective of the intricacy of the topic you're working with, we can help you earn a winning presentation for you. When it has to do with creating a very good PowerPoint presentation, selecting an intriguing topic can define your success. The trick to giving an excellent introduction is you wish to be relatively brief. You should repeat the principal ideas throughou t your presentation so the vital points stick! Presentations are available in all shapes and sizes. You should remember to make your PowerPoint presentation effective and memorable. The Hidden Truth About Presentation Topics for University Students For many students, the notion of giving a presentation is a nerve-wracking idea, as you'll be speaking to a massive group of individuals who will be judging your performance. Moreover, presentations shouldn't consist of content which might be deemed inappropriate for someone. A great presentation should trigger the audience to consider over and analyze your ideas. Introduce the very first speaker, and get from the manner. To avoid losing your audience and receiving a lower grade, you should begin with mulling over a few cool presentation suggestions to choose an ideal topic. The audience should understand and make a mental picture of the subject or message immediately. Keeping that in mind, here is the way you can pick out a very good presentation topic and wow your peers and professors. Choosing excellent presentation topics is a fantastic method to boost your confidence and be certain that your audience enjoys and learns from your presentation. Things You Won't Like About Presentation Topics for University Students and Things You Will Even in the event that you need that presentation idea written in under 6 hours, we've got a team prepared to work for you. Sports research paper topics cover a wide selection of fields. On top of that, you may not have to search for a different job in your life! Speak to Your Teacher Your professors may provide you with a few distinctive presentation ideas if yo u seek their help at the same time. If you're a medical student, then you may be well aware regarding the value of an effective PowerPoint Presentation. Technology may occasionally fail you. Previously referred to as Kingsoft Office.

Long Hopes A Non Profit Global Federation - 1181 Words

Long Hopes Shelter Is anyone up to adopting a donkey? Long Hopes is the answer to your donkey loving needs. Long Hopes is a non-profit global federation dedicated to sheltering and adopting out donkeys. The true mission of Long Hopes is to save and house donkeys and to put them up for adoption . Donkeys deserve a caring home as much as any animal in a Humane Society does. Many donkeys live in filthy conditions with abusive owners. The people of Long Hopes decided to step in and save abused donkeys. Long Hope’s ambition for these equestrian animals has won them the award from GreatNonProfits for the greatest non-profit of the year 2015. Their website provides a plethora of information ranging from daily news letters, to hoof care. LongHopes deserves a positive review because of pleasing visuals, the plethora of information, a through adoption process, and easy sponsor system. The website has many aesthetically pleasing layouts that viewers can navigate easily. The color scheme for the website releases emotions needed to set the tone for their movement. The layout of every segment of the site is easy to navigate from travelling between tabs. The website presents genuinely beautiful pictures of happy donkeys living on Long Hope’s farm. On the main page, a slideshow plays of upcoming events and donation offers so that newcomers to the site are updated on what the site has available. Every page on the site proves to be the best model for gathering a community together. LongShow MoreRelatedEssay about History Of Unions And Their Relevance In Todays Society1429 Words   |  6 PagesShip writers, boat builders, tailors, bakers and carpenters were among the first craft unions form in Australia before 1848.By forming an association workers could obtain better wages and working conditions. However the employers wanted the highest profit margins so wished to keep wages low and spend little money on the working environment. The law of supply and demand in th e labour market often determined which group was dominant.A third factor in the balance in Australia was the government. A successfulRead MorePeople being Taken against Their will in Human Trafficking1075 Words   |  4 Pagestrafficking, it still an act that is going to most likely take years to nullify, since some victims fall for false hopes given to them by contractors, and some are sequestrated against their will. According to the U.S. State Department and the United Nations International Labor Organization – an estimated 2 and a half million individual generate thirty – two million dollar in profits every year. Siddharth Kara is an expert in economics and on human trafficking of Harvard University stated thatRead MoreOrganizational Culture Through Csr Initiatives Are Tentree And Nike Essay1183 Words   |  5 Pagesbenefits from them operating in an economic, social and environmentally sustainable manner (Global Affairs Canada, 2016). 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Annotated Bibliography Sexual Violence Against Women and...

Sexual Violence: Rape Demonstrations (1) Walthen, CN, Harriet, MA, and Macmillan, L (2003) Interventions for Violence Against Women: Scientific Review. JAMA. 5 Feb 2003. Vol. 289, No.5. Retrieved from: http://jama.jamanetwork.com/article.aspx?articleid=195898 The work of Walthen, Harriet, and Macmillan (2003) examines intimate partner violence and how it is prevalent and associated with significant impairment however, the report states that it is not clear which interventions if any serve to reduce the rates of abuse and reabuse of women. The objective of the study reported is to conduct a systematic review from the view of primary health care of the evidence available on interventions focused at the prevention of abuse or reabuse of women. Data sources reviewed in the study include MEDLINE, PsycINFO, CINAHL, HealthStar, and Sociological Abstracts were searched from the database start dates to March 2001 using database-specific key words such as domestic violence, spouse abuse, partner abuse, shelters, and battered women. (p.1) Conclusion of the study report that a great deal has been learned about the epidemiology of violence against women however, there is a serious gap in the knowledge about evidence-based approaches in the primary car e setting toward the prevention of intimate partner violence. The study concludes by stating that a primary research priority is the evaluations of interventions focused on improving the health and well-being of women who has sufferedShow MoreRelatedThesis: Domestic Violence and Credible Source1677 Words   |  7 Pagesï » ¿Thesis Statement Studies have shown that an increasing trend of domestic violence is being perpetrated in heterosexual households. 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Throughout history, differences between social propaganda have separated and formulated prejudiced ideas about different religions. All across the world, there are people, on all ranks of the social hierarchy, who are being deprived of their rights and are not being heard by their local governments, so they bear up arms and create subversiveRead MoreHunyango Sa Bato - Abdon Balde Jr.6135 Words   |  25 PagesDomestic violence, also known as  domestic abuse,  spousal abuse,  battering,  family violence, and  intimate partner violence (IPV), is defined as a pattern of abusive behaviors by one partner against another in an  intimate relationship  such as marriage, dating, family, or cohabitation.[1]  Domestic violence, so defined, has many forms, including physical aggression or assault (hitting, kicking, biting, shoving, restraining, slapping, throwing objects), or threats thereof;  sexual abuse;  emotiona l abuse;Read MoreAnnotated Bibliography Agars, M. D. (2004). Reconsidering the Impact of Gender Stereotypes on the1800 Words   |  8 PagesAnnotated Bibliography Agars, M. D. (2004). Reconsidering the Impact of Gender Stereotypes on the Advancement of Women in Organizations. Psychology of Women Quarterly, 28(2), 103-111. doi:10.1111/j.1471-6402.2004.00127.x This article reveals the disparities in the workplace due to gender stereotypes favoring men over women in executive positions. Women have a much more difficult path to obtain executive positions, and maintain them. This article helps by showing the number of high-level womenRead More Legalize Prostitution Essay2912 Words   |  12 Pageslegalizing or at least decriminalizing prostitution. The following questions should be addressed. Would legalization reduce some of the inequalities and abuse suffered by the women involved? On the other hand, by legitimizing prostitution, would society reverse decades of work to promote human rights and improve the status of women? 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Retrieved January 10, 2014, from http://web.ebscohost.com/src/detail?sid=48dacef8-9126-4b87-9d13-3d736a97643d%40sessionmgr4004vid=1hid=4101bdata=JnNpdGU9c3JjLWxpdmU%3d#db=mihAN=31381859 †¢ This article from theRead MoreLibrary Management204752 Words   |  820 Pages. . . . . . . . . . . . . . . 279 Violence and Crime in the Workplace . . . . . . . . . . . . . 280 External Impacts on Human Resources—Legal Protections . . . . . . . . . . . . . . . . . . . 282 Equal Employment Opportunities . . . . . . . . . . . . . . . . 283 The Civil Rights Act of 1964 and Other Important Federal Legislation . . . . . . . . . . . . . . . . . . . 284 Affirmative Action and Comparable Worth . . . . . . . . . 285 xii Contents Sexual Harassment . . . . . . . . . . . .

Poetry and Personal Response

Poetry and Personal Response- Thumbprint Essay Thumbprint Each of us imprints our own mark into the world, and no one is quite like us. In the poem, Thumbprint by Eve Merriam, she discusses the theme of how each of us Is unique, and that no one will ever be exactly Like us. She uses alliteration and metaphors to demonstrate her theme. I have reached a part in my life where I accepted my uniqueness. The poem Thumbprint reveals the celebration of being a unique individual. Merriam illustrates the thumbs separateness by using alliteration In whorls, whirls, wheels These Images show us how the thumbprint Is unique to Itself, and allows the reader to actually picture It. Merriam also uses metaphor to compare the speakers emotions of happiness and sadness to the words of my own sun and rain. She wants to show how she is in charge of her own emotions. Thumbprint is actually an extended metaphor because the thumbprint Is compared with the Individuality of the person. A person has a thumbprint that identifies who they are, and at the same time, it shows how each of us is different. As Merriam states, it is mine alone and this emphasizes the sense of pride she feels for her distinctive qualities . The poem illustrates the speakers celebration of her life. Like the poet, I have examined my life, and now I value my differentiates. It was not always this way because when I was younger, I felt badly that I didnt fit in. I wanted to be part of the crowd, even though in my heart I did not share the same interests. When I went away this summer, I finally realized that It was okay to be yourself. I no longer feel like a follower trying to keep up with the In crowd, for I now follow my own Interests. For the first time in my life although it has only been 17 years long, I really treasure my separateness, and I value my life experience and do things for myself as am unique. This poem tells us that we are all unique, but most people In society Just follow In the crowd and do not really consider themselves as something unique. Merriam Is trying to tell us that thats okay, and to be you. But unfortunately with media and publicity it is hard, they make you think that you have to look like that to fit in but you don. The media controls all age groups and the younger you learn to be you the better. There are poems after poems and books after books that tell you to be you but nothing really over rides the media. Although when I was little I remember ready the book Your wearing THAT to school? about a little hippo that was so excited to start school with her new skirt but her friend who started school last year said no because she wouldnt fit in. Do you have to fit in? Can you not be yourself and wear what you want even in kindergarten. In conclusion Eve Merriam has the right outlook on life. She knows to be herself because If you do not be yourself than no one will now you because there Is no one 1 OFF because you want to fit in and be a part of the popular kids but if you fake who you are now after high school youll find a new group of friends and have to fake a whole you. Be you. Be unique!